AlphaEye

AlphaEye

Remote Support

  • Able to call via satellite, 3G or 4G conneciton
  • Live audio and visual communication
  • ATEX zone 1 and CSA C1/D1 available
  • Individual screen for the operator

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With the AlphaEye, the crew onboard can call through a dedicated (satellite, 3G or 4G) communication link directly with the expert in the Alphatron Marine office and let us experience through live audio and visual contact the issues they are facing. Even in such a specialized and customized environment onboard, error analysis and problem solving can now be achieved in a matter of minutes. This unique remote support makes adjusting or replacing components just that easy and with the fault finding completed, necessary parts can be arranged to be ready in the next port of call. Besides support of our own bridge navigation and communication equipment, we are also supporting ship owners and other strategic partners on various types of vessels. In collaboration with global market leaders, we can support the same solution for engines, hydraulics, pumps, cranes, and even telemedicine. We are making the difference, all via one single point of contact.

 

Cost savings through

  • Less on site support through high qualified service technicians 
  • Faster on-site live problem identification and problem solving 

Quality assurance through

  • Assistance of maintenance procedures 
  • Training of new technical employees 
  • Third party access and connection 
  • Immense increase of technical availability 

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